LEGAL INFORMATION BASED ON THE SPECIFIED COMMERCIAL TRANSACTIONS ACT



Sales Company: ETRO JAPAN Co., Ltd.

Sales Representative : Fabio Strada, President and Representative Director

Address: Sumitomo Minami Aoyama Building 8F, 5-11-5, Minami Aoyama, Minato-ku, Tokyo (107-0062)

Contact Address: We only accept inquiries regarding products sold at Online Shop and

placement of orders from Online Shop

Telephone:　03-5766-0786

Email address: customercarejp@etro.com

Method of Order Placement: Placement of Order from Online Shop

Price of Product: Prices inclusive of tax are indicated for each product

Explanation of Details of Products: A detailed explanation is provided for each product

Necessary Expenses Other Than Product Prices: 1,100 yen (inclusive of tax) shall be charged as the flat-rate delivery charge throughout Japan (if promotion not applied)

Time of Delivery: Products will be normally delivered at the address designated within approximately one week after the receipt of the order

Replacement and Return: Return or replacement of products may be accepted only when a relevant notification is provided to the Company within fourteen (14) days after the arrival of products.

Note: There are cases where due to conditions, etc. of products return or replacement of products may not be accepted

(For further details including method of return and replacement, please refer to and confirm Article 11 of the Terms of Service)

Delivery charges for Return and Replacement : Delivery charges required for return and replacement attributable to the Company shall be payable by the Company, and that attributable to the customer shall be payable by the customer.

Payment Method and Payment Date: VISA ・ MASTER ・ JCB ・ AMEX ・APPLE PAY

Note: Payment settlement dates shall vary depending on the payment closing dates and the contract terms of the credit card companies used.

Please confirm further details with the credit card company used.